Acosta Sales & Marketing Customer Service Coordinator in Issaquah, Washington


The Sales Support Representative (SSR) is an entry level position which is focused on providing support to the Business Managers and Associate Business Managers.

The SSR must have at least two years of work experience, international shipping experience and a college degree is a plus. In addition, the SSR must have excellent interpersonal and communication skills, have good follow through, possess critical thinking aptitude, be well organized, detail oriented, successfully work on several projects at the same time, and have demonstrated initiative. Bi-lingual skills including Korean, Japanese, or Mandarin Chinese are a plus.

SSRs will work closely with Pacific Rim Region Business Managers (BMs), Associate Business Managers (ABMs) and Costco International personnel on a regular basis. This position is a go-to position for the BM/ABM staff so the job responsibilities may change depending on specific circumstances as the business continues to evolve. Experience in Word, Excel, and PowerPoint are required.


  1. Administrative Support & Order Processing

  2. Manage logistics and distribution for vendors shipping direct to Pacific Rim countries including Taiwan, Australia, Japan, & Korea,

  3. Process daily purchase orders verifying for accuracy

  4. Communication with buying staff regarding purchase order, invoicing and export documentation changes and updates.

  5. Export container booking management

  6. Manage promotional activity for suppliers

  7. Work with freight forwarders and suppliers to ensure timely delivery of products

  8. Accounting reconciliation

  9. Create and manage buy documents with updated pricing

  10. Track and manage proper certifying documents (organic, health, etc.) as needed to address trade restrictions

  11. Key purchase orders into system for timely payment

  12. Assist Business Managers in following up on documentation requested for selling

  13. Proactively assist buying staff in manager’s absence

  14. Sample management (send & receive)

  15. Prepare and execute product cuttings

  16. General help wherever needed to assist Business Manager group and back-up other Sales Support Reps.

  17. Initiate and manage special projects as they occur

  18. Support our programs and maximize sales by understanding Costco objectives, resolving any daily issues that arise, and building relationships

  19. Possess a comprehensive knowledge of the Customer’s operation and key competitors

  20. Protect customer and vendor’s confidential and proprietary information

  21. Quality issues management

  22. Organize/Maintain Computer and Paper File Systems

  23. Maintain complete files of orders

  24. Manage filing system for communication with vendors, buyers, orders, ADW personnel, etc.

  25. Maintain updated files for all active item spec sheets/pricing forms

  26. All files/buy docs/pricing must be readily accessible

  27. Maintain a back-up process sheet for those times when you are out of the office

  28. Maintain a file of product quality issues

  29. Deductions

  30. Minimize/prevent deductions with attention to order accuracy and confirmation

  31. Resolve deductions

  32. Review findings with Business Manager


  • High School diploma or GED required.

  • Associates Degree preferred.

  • A minimum of two (2) years previous sales support, customer service, or office administrative experience required.

  • A minimum of one (1) year previous food broker experience preferred.

  • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.

  • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.

  • Proficient in MS Office (Word, Excel, Outlook).

  • Proficiency in data/order entry and software and Becton system required.

  • Must type a minimum of 60 wpm accurately.

  • Must have internet access and an email address available.

Acosta Sales & Marketing is an Equal Opportunity Employer

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Job ID 2018-148562

Work City Issaquah

PCN 152392

Position Type Regular Full-Time

Work Zip 98027

Category Corporate Jobs